Keeps my teeth extra pearly

This is a great dental practice. Everyone is really helpful and considerate. I have nothing but praise for the work they do. If you are looking for a dentist in the Berwick area this one is highly recommended.

Freindly and selcoming but also supremely professional. Would absolutely recommend

All the wonderful team members at Brucegate are extremely talented and friendly. Both my husband and I have been treated exceptionally well and consider ourselves very lucky to be patients here. Sarah works miracles and Lorraine is an incredible hygienist who cleans with such care. Everyone is welcoming and makes your visit pleasurable and you will always feel safe in their very capable hands.
 

I have been a patient at Brucegate Dental Practice since moving to Northumberland five and a half years ago. I am extremely happy with the treatment given to me during that time. The staff in the Practice are at all times friendly, helpful and efficient. My dentist, Dr Sarah Swales is skilled and professional whilst setting a rather nervous patient at ease with her friendly manner. I have always been impressed with the high standards of hygiene at Brucegate and the enhanced procedures in place to combat Covid-19 have given me the utmost confidence to attend appointments during this difficult time.

Excellent dentist. Staff are friendly and helpful, and procedures are executed with great care. I am a nervous patient (having had some awful experiences when younger), but the staff here do everything to put your mind at rest and avoid pain! Excellent covid precautions have been in place since the start. I've been going to this practice for 4 years now and I wouldn't consider going anywhere else. Many thanks to everyone at Brucegate.

Friendly, efficient and patient focussed, been a patient here for a few years now and my experience every time whether a check up, hygienist or treatment has been consistently good, I would personally recommend this practice.

Brucegate has been my dental practice for four years and I have always received careful advice and treatment from major to minor.

As a person normally petrified of dentists Brucegate staff always put me at ease and get on with their work with warmth and efficiency. Now a regular for service and MOT.

Exceptional staff and service

Thank you, all at Brucegate, for your kind, professional, and safe dental treatment for me at a recent consultation. I really appreciate the covid-secure measures you put in place which are not over-fussy but have been clearly thought through for the safety of all involved.
your sincerely, Rev Linda Chapman

After suffering from a Sadist School Dentist, it took me a long time to search out a new dentist. Sarah Swales is the best Dentist anyone could have. 100% trust in her ability and her staff. Nothing else to say.

Always dealt with in a very professional manner. All the staff are very friendly and I felt totally safe attending this practice as we go through the Covid pandemic. I would highly recommend anyone to use this dental practice. Elizabeth and Noel Arrowsmith

Excellent service from reception to treatment and aftercare.

Fantastic service and explanation of treatment

Fantastic service. Always professional. Always efficient. Every member of the team here care and look after you. There is a calm, no fear culture here, making sure you feel safe and relaxed every step, every procedure. And thanks to Clair- she gave me back my smile snd my confidence to open my mouth and look acceptable again. Highly highly recommended

I personally couldn't think of a better dental experience than I have had with this practice, and the team and the extent treatment I needed. I was so apprehensive as had major bad anxiety . And bad past experiences. But this phernominal team made me feel like home. I couldn't thank this practice enough. And I wouldn't think twice to go through extensive treatment again. And gifting them when my budget allows me too. Just to call in and place something on the desk is nothing to what this team has done for me. Just incredible.

Lovely, kind staff. I have a needle phobia and also nervous, had a rather large filling and Sarah, the dentist, was very reassuring. Lorraine, the hygienist, also lovely and reassuring. Would recommend.

My teeth have never been in better condition since I started visiting Sarah and her team. I've had a fair amount of work done by her over the last six years and a visit to the dentist holds no fears. I've even fallen asleep in the chair on a couple of occasions. I was troubled with poor previous work and an abscess that wouldn't go away, but all that's in the past now. I'm on Denplan as well, so no large bills either. Can't recommend Brucegate highly enough.

Brilliant service today. Sinead was extremely helpful and patient with my 2 girls. Keeping them entertained with colouring in and taking the time to chat with them. Thank you. Sarah and Leanne were very professional whilst giving my daughter treatment. Keeping her calm and being very chatty to take her mind off things. Overall amazing dentist with amazing staff. Thank you.

After many, many years of superb treatment by my previous dentist, his retirement forced a change of practice. Happily we have found an excellent replacement in Adelle McElrath at Brucegate. My treatment plan is ideal and some recent fillings have made those teeth feel as good as new.

I have been a patient at Brucegate for a decade. I have always received brilliant professional attention not only from Sarah Swales the Practice Dentist but the team of Hygenists. Their combined care ensures both professional consultations and treatment delivered with a friendly and relaxed approach.

Never fail to try to accomodate people's needs. Always helpful on the phone and very quick to find solutions. Sarah is a wonderful dentist but she runs a great team too. So glad they are here.

What a lovely practice - Very professional and felt at ease, coz I am so nervous. Girls were all happy and very patient. Thanks, it's made going to the dentist so much easier.

Can thank them enough. Was in alot of pain and they got me in on short notice to sort my out the problem I had.

Myself and my partner and 2 kids have joined this practice. We have all had our initial assessment and extra work and now all on dental plan . myself and my partner has had extra work and appointments for emergency. Richard and all the staff have been absolutely amazing , understanding and very very helpful . We couldn't of asked for any better the have all gone above and beyond. I highly recommend this practice and so pleased we are all registered now . Thank so much Brucegate Dental Practice 👏👏👏👏

Amazing service from brucegate practice. I was seen quickly by Richard and Liann who helped me with a bad tooth. I had the tooth removed which isn't the best experience but with Richard talking me through and keeping me calm I made it through the procedure. Liann was great and talked to me and reassured me everything was okay. Richard was fantastic and so was Liann. A great team to be in with. Couldn't ask for more at a dentist.
Thanks again guys 🙂 xxxx

Fantastic made really welcome, phoned for an emergency appointment, called me back and made an appointment for the same day, tooth taken out no pain, a big thank you to all the team ☃️🤩

Brilliant dentist, so kind and caring. Adele was amazing, went above and beyond x

Very professionally run practice.
All staff extremely helpful and all procedures to be done explained in full and advice regarding charges also given before treatment starts.
I have been a patient at this practice for over 8 years and am highly satisfied with all aspects of their care.

A very welcoming team. Thank you Kim, I appreciate the care and professionalism at my first appointment with an almost pain free extraction!

Really helped me out today, woke up with a sore tooth and an abscess, phoned in the morning and was sitting in the dentist chair by 2.00pm. It was an emergency appointment as I'm not registered with a dentist. Would highly recommend this dentist, excellent work and pain free.

Excellent service from all at Brucegate Dental Practice

Recently transferred in from another surgery and have just had my first visit with Richard (Dentist) and Ruth (Hygienist). First class throughout each visit and good to see them interacting so well with their respective assistants. Looking forward to a long relationship. Everybody at the practice was very jolly and smiley all the time but must give a special mention to Liann on Reception who looked after us wonderfully.

New to this dentist in Berwick.
Had initial check 2 weeks ago and hygeinist appt today.
Very impressed with service and treatment. Mr Richard Lindsay and his assistant were both professional and reassuring. I have never been to a dentist before where after treatment each individual tooth was polished, so, very pleased.
Receptionist staff were very smiley and happy in particular Liann who was very pleasant.

Very professional staff and fair prices for the area.

Reception are friendly, helpful, and efficient. The system includes text appointments, while is very helpful. An emergency is treated quickly - I had two before I was even a registered patient. I felt welcome and cared for. I've met two of the Dentists, and both made me feel at ease and safe. I highly recommend this dental practice. On a logistic level, parking in the long-term carpark (Castlegate) is close by, an easy 3 minute walk.

great professionals to listen to the patient and able to give you an emergency appointment overnight. they saved my stay in Scotland by intervening quickly on a broken tooth. Thank you very much

I would consider this dental practice to be the best in my experience. From the admin staff, to the dental nurses and the dentists themselves you receive a lovely warm and professional welcome.

As a Patient of Richard Lindsay I can say by all accounts he is extremely approachable and helpful with regards to anything you require. It's obvious Richard is very experienced and is very good at his job. There is never any pressure to undergo any treatment and were he is able, will provide you with many options. He ensures your service is personal and you never feel the appointment is being rushed. He is very thorough when explaining any problems you may have and is also excellent and very patient when dealing with children's appointments. Very pleased with the work I have undergone with Richard so far.

Big thank you and appreciation to the whole team.

I have had excellent treatment at Brucegate since I moved into the area 5 years ago. The team are friendly, professional and always up to speed with what my teeth require. My overal gum health has improved in the time that I have been seeing their hygenist, Lorraine, on a regualr basis, and the long term plan for my teeth has put my mind at rest. I look forward to keeping my sunny smile for many more years!

I have a fear of dentist & there has been only two I really trusted in all my years, but since joining a new practise & met Richard I felt really comfortable & at ease with him. The girls are fantastic also so now I don't panic when I have an appointment. Thank you all.

Excellent service.

I don't think you will find a better dental practice than Brucegate anywhere. I have experienced dentistry in Glasgow, Edinburgh, Newcastle and London. Sarah, my dentist always carries out all her work to a fantastically high standard and more importantly to me totally pain free! The Dental nurses are excellent, as are the reception staff. They all have a great sense of humour and show empathy and kindness when required. I would definitely recommend this practice as five star. Good luck for 2024!

Very clear about what needed to be done and why, and what the options and costs were.

Dentistry at its best!
Patient of Dr Swales and excellent treatment as usual in a timely manner.

I am so pleased with the dental care I receive from Dr Sarah Swales. She works really hard to save your teeth and keep them in good condition. I realise how lucky I am to have such a good dentist. The Dental nursing staff are always so cheerful and helpful, and go the extra mile to make sure you are comfortable. Easy five stars!🤩

I've been a client here for nearly 10 years. They're all marvellous, whether you're in for routine check-ups or the more complicated stuff. Highly recommended.

Excellent standard of treatment

Had our first appointment yesterday. Lovely professional people - felt very confident we will be well looked after.

Although not usually given to write reviews, I have no hesitation to endorse Brucegate Dental practice . As a new patient, I had a very positive experience, staff are highly efficient and friendly, Dental treatment was first class .

Recently required an extraction and was dreading it! Dr Sarah Swales kept me informed along the way as to how and why we were doing it. She made the appointment on the day straightforward with a quick, totally painless and easy extraction in a calm environment. She and her team were supportive and understanding and enabled me to feel so much better about the whole process. Thank you so much.

Literally could not have had better service from brucegate, from reception to dentistry all very professional, and with a smile!!
Keep up the great work guys, having my wisdom tooth out with you saved our holiday.
Thanks Paul

I'm very happy with the practice, never had to wait too long for an appointment, great staff and very pleased.

First class service & delightful staff. Hope they enjoy their forthcoming holiday abroad

Kind and helpful and friendly staff.

Frankly I do not know where to start with this review as this dental surgery is simply superb in every way. The girls greet you on arrival and engage in a bit of banter while you are waiting to see wonder woman alias Sarah the dentist. I was so lucky the day I managed to get onto their waiting list and will be forever grateful for that especially in view of the current shortage of dentists. I could continue for quite some time singing the praises of every aspect of this practice but i would not know where to stop so I will do that now !!!!!!

I highly recommend this practice. The dentist and nurse are so kind and understanding.

I have attended Brucegate Dental Practice for the past 12 years and have found them very efficient, friendly and caring for their patients and would recommend them

5 star dentist! I recently had 2 fillings done by Sarah and Abbie, as someone who gets quite apprehensive when it comes to my dentist appointments I could not have been made to feel more at ease. Very happy to be a patient at Brucegate!

On holiday and I needed urgent treatment.
On arrival received first class service from the receptionist who had given me an appointment the same day and from Richard the dentist and his nurse.
Richard explained my options in detail then immediately carried out the treatment I chose.
This service was exceptional.

Excellent treatment delivered by Brucegate Dental Surgery. The best hygenist I have come across and friendly, highly professional caring dentists,dental nurses and receptionists. Thank you!

We have been cared for by this dental team for quite a few years now. Very pleased with all of the team there and so glad to know they are there when needed!

Superb treatment from Richard, open honest discussion re the cost and then kept informed as to what was been done at every stage during the treatment

Professional & friendly

I broke a tooth. Was offered an appointment for the following morning when a 'permanent' repair was carried out. What more can you want!

Kim and the nurses are very professional and friendly.

Very professional, understanding and empathetic

The service and staff are excellent and both Myself and My Wife have used Brucegate for over 5 years with outstanding treatment and a friendly efficient Team.